{
    "id": 257318,
    "date": "2024-07-22T16:02:08",
    "date_gmt": "2024-07-22T15:02:08",
    "guid": {
        "rendered": "https:\/\/maisonbo.ch\/?page_id=257318"
    },
    "modified": "2024-10-13T20:52:38",
    "modified_gmt": "2024-10-13T19:52:38",
    "slug": "faq",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/maisonbo.l27powered.eu\/en\/faq\/",
    "title": {
        "rendered": "FAQ"
    },
    "content": {
        "rendered": "<div data-elementor-type=\"wp-page\" data-elementor-id=\"257318\" class=\"elementor elementor-257318\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ff6e9a4 e-flex e-con-boxed e-con e-parent\" data-id=\"ff6e9a4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2b7a176b e-con-full e-flex e-con e-child\" data-id=\"2b7a176b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56924cb5 elementor-widget elementor-widget-heading\" data-id=\"56924cb5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\">FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ce5bc4 elementor-widget elementor-widget-heading\" data-id=\"0ce5bc4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">All the answers for you questions in one place.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29c19f7 elementor-align-center elementor-widget elementor-widget-breadcrumbs\" data-id=\"29c19f7\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/maisonbo.l27powered.eu\/de\/\">Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a093b20 e-flex e-con-boxed e-con e-parent\" data-id=\"a093b20\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46da506 elementor-widget elementor-widget-toggle\" data-id=\"46da506\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7421\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7421\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I contact maisonBo?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7421\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7421\"><p>You can easily reach us via the <strong><a href=\"\/en\/contact\/\">contact form<\/a>.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7422\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7422\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What can I do if my desired product is no longer available in the maisonBo webshop?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7422\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7422\"><p>Simply contact the maisonBo service team either in writing by e-mail (<a href=\"mailto:shop@maisonbo.ch\"><strong>shop@maisonbo.ch<\/strong><\/a>) or via the <a href=\"\/en\/contact\/\"><strong>contact form<\/strong><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7423\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7423\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I order products from maisonBo?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7423\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7423\"><p>You can order all our products directly in our webshop. Alternatively, you can place an order in writing. Simply contact the maisonBo service team either in writing by e-mail (<a href=\"mailto:shop@maisonbo.ch\"><strong>shop@maisonbo.ch<\/strong><\/a>) or via the <a href=\"\/en\/contact\/\"><strong>contact form<\/strong><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7424\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7424\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I find the right size for my dog?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7424\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7424\">To help you with this, we have created an overview with the allocation of the most common dog breeds to the respective sizes of our various products. You will find this on each product page for the respective product. If you have any questions, you can contact us at any time using <strong><a href=\"\/en\/contact\/\">the contact form<\/strong><\/a>.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7425\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7425\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What do I need to consider when caring for and maintaining maisonBo products?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7425\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7425\"><p>Product-specific care instructions can be found on each product page under &#8220;Care&#8221;. If you have any questions, you can contact us at any time using <strong><a href=\"\/en\/contact\/\">the contact form<\/a><\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7426\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7426\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What payment options does maisonBo offer?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7426\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7426\"><p>Detailed information on the payment options offered can be found <a href=\"https:\/\/maisonbo.ch\/en\/delivery-and-payment\/\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7427\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7427\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How will my products be delivered by maisonBo and what delivery times can I expect?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7427\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7427\"><p>Detailed information on shipping options and delivery times can be found <a href=\"https:\/\/maisonbo.ch\/en\/delivery-and-payment\/\">here.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7428\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-7428\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I change or cancel an order at a later date?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7428\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-7428\"><p>If your order has not yet been dispatched, we can make changes. Please contact the maisonBo service team either in writing by e-mail (<a href=\"mailto:shop@maisonbo.ch\"><strong>shop@maisonbo.ch<\/strong><\/a>) or via <strong><a href=\"\/en\/contact\/\">the contact form<\/a><\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7429\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-7429\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What can I do if I do not receive the goods from maisonBo?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7429\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-7429\"><p>If your order does not arrive within the delivery times stated on the Shipping page, please contact the maisonBo Service Team &#8211; either in writing by e-mail (<a href=\"mailto:shop@maisonbo.ch\"><strong>shop@maisonbo.ch<\/strong><\/a>) or via <a href=\"\/en\/contact\/\"><strong>the contact form<\/strong><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-74210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-74210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I track the status of my order from maisonBo?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-74210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-74210\"><p>You can view the current status of your order at any time either via the link in your order confirmation or dispatch confirmation. You are also welcome to contact the maisonBo service team either in writing by e-mail (<a href=\"mailto:shop@maisonbo.ch\"><strong>shop@maisonbo.ch<\/strong><\/a>) or via <a href=\"\/en\/contact\/\"><strong>the contact form<\/strong><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-74211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-74211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do if the parcel arrives damaged?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-74211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-74211\"><p>Please report any transport damage immediately so that we can clarify this with the transport service provider. Please send us a description of the damage and photos of the damage, the damaged box and the shipping label to <a href=\"mailto:shop@maisonbo.ch\"><strong>shop@maisonbo.ch<\/strong><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-74212\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-74212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Who do I contact in the event of a complaint?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-74212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-74212\"><p>Please send us an e-mail stating your order or invoice number with a description of the complaint and the item number of the product to the maisonBo service team at <a href=\"mailto:shop@maisonbo.ch\"><strong>shop@maisonbo.ch<\/strong><\/a>. We will then get in touch with you immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I contact maisonBo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can easily reach us via the <strong><a href=\\\"\\\/contact\\\/\\\">contact form<\\\/a>.<\\\/strong><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What can I do if my desired product is no longer available in the maisonBo webshop?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Simply contact the maisonBo service team either in writing by e-mail (<a href=\\\"mailto:shop@maisonbo.ch\\\"><strong>shop@maisonbo.ch<\\\/strong><\\\/a>) or via the <a href=\\\"\\\/contact\\\/\\\"><strong>contact form<\\\/strong><\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I order products from maisonBo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can order all our products directly in our webshop. Alternatively, you can place an order in writing. Simply contact the maisonBo service team either in writing by e-mail (<a href=\\\"mailto:shop@maisonbo.ch\\\"><strong>shop@maisonbo.ch<\\\/strong><\\\/a>) or via the <a href=\\\"\\\/contact\\\/\\\"><strong>contact form<\\\/strong><\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I find the right size for my dog?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To help you with this, we have created an overview with the allocation of the most common dog breeds to the respective sizes of our various products. You will find this on each product page for the respective product. If you have any questions, you can contact us at any time using <strong><a href=\\\"\\\/contact\\\/\\\">the contact form<\\\/strong><\\\/a>.\"}},{\"@type\":\"Question\",\"name\":\"What do I need to consider when caring for and maintaining maisonBo products?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Product-specific care instructions can be found on each product page under &#8220;Care&#8221;. If you have any questions, you can contact us at any time using <strong><a href=\\\"\\\/contact\\\/\\\">the contact form<\\\/a><\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What payment options does maisonBo offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Detailed information on the payment options offered can be found <a href=\\\"https:\\\/\\\/maisonbo.ch\\\/en\\\/delivery-and-payment\\\/\\\">here<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How will my products be delivered by maisonBo and what delivery times can I expect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Detailed information on shipping options and delivery times can be found <a href=\\\"https:\\\/\\\/maisonbo.ch\\\/en\\\/delivery-and-payment\\\/\\\">here.<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I change or cancel an order at a later date?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your order has not yet been dispatched, we can make changes. Please contact the maisonBo service team either in writing by e-mail (<a href=\\\"mailto:shop@maisonbo.ch\\\"><strong>shop@maisonbo.ch<\\\/strong><\\\/a>) or via <strong><a href=\\\"\\\/contact\\\/\\\">the contact form<\\\/a><\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What can I do if I do not receive the goods from maisonBo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your order does not arrive within the delivery times stated on the Shipping page, please contact the maisonBo Service Team &#8211; either in writing by e-mail (<a href=\\\"mailto:shop@maisonbo.ch\\\"><strong>shop@maisonbo.ch<\\\/strong><\\\/a>) or via <a href=\\\"\\\/contact\\\/\\\"><strong>the contact form<\\\/strong><\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I track the status of my order from maisonBo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can view the current status of your order at any time either via the link in your order confirmation or dispatch confirmation. You are also welcome to contact the maisonBo service team either in writing by e-mail (<a href=\\\"mailto:shop@maisonbo.ch\\\"><strong>shop@maisonbo.ch<\\\/strong><\\\/a>) or via <a href=\\\"\\\/contact\\\/\\\"><strong>the contact form<\\\/strong><\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What should I do if the parcel arrives damaged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please report any transport damage immediately so that we can clarify this with the transport service provider. Please send us a description of the damage and photos of the damage, the damaged box and the shipping label to <a href=\\\"mailto:shop@maisonbo.ch\\\"><strong>shop@maisonbo.ch<\\\/strong><\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Who do I contact in the event of a complaint?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please send us an e-mail stating your order or invoice number with a description of the complaint and the item number of the product to the maisonBo service team at <a href=\\\"mailto:shop@maisonbo.ch\\\"><strong>shop@maisonbo.ch<\\\/strong><\\\/a>. We will then get in touch with you immediately.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>",
        "protected": false
    },
    "excerpt": {
        "rendered": "<p>FAQ All the answers for you questions in one place. How can I contact maisonBo? You can easily reach us via the contact form. What can I do if my desired product is no longer available in the maisonBo webshop? Simply contact the maisonBo service team either in writing by e-mail (shop@maisonbo.ch) or via the [&hellip;]<\/p>",
        "protected": false
    },
    "author": 7,
    "featured_media": 253665,
    "parent": 0,
    "menu_order": 0,
    "comment_status": "closed",
    "ping_status": "closed",
    "template": "",
    "meta": {
        "footnotes": ""
    },
    "class_list": [
        "post-257318",
        "page",
        "type-page",
        "status-publish",
        "has-post-thumbnail",
        "hentry"
    ],
    "yoast_head": "<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - maisonBo<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about our pet products and policies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maisonbo.l27powered.eu\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - maisonBo\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about our pet products and policies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/maisonbo.l27powered.eu\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"maisonBo\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-13T19:52:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/maisonbo.l27powered.eu\/wp-content\/uploads\/2023\/02\/P-and-P-Transparent-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"278\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/maisonbo.l27powered.eu\/faq\/\",\"url\":\"https:\/\/maisonbo.l27powered.eu\/faq\/\",\"name\":\"FAQ - maisonBo\",\"isPartOf\":{\"@id\":\"https:\/\/maisonbo.l27powered.eu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/maisonbo.l27powered.eu\/faq\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/maisonbo.l27powered.eu\/faq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/maisonbo.l27powered.eu\/wp-content\/uploads\/2023\/02\/P-and-P-Transparent-Logo.png\",\"datePublished\":\"2024-07-22T15:02:08+00:00\",\"dateModified\":\"2024-10-13T19:52:38+00:00\",\"description\":\"Find answers to frequently asked questions about our pet products and policies.\",\"breadcrumb\":{\"@id\":\"https:\/\/maisonbo.l27powered.eu\/faq\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/maisonbo.l27powered.eu\/faq\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/maisonbo.l27powered.eu\/faq\/#primaryimage\",\"url\":\"https:\/\/maisonbo.l27powered.eu\/wp-content\/uploads\/2023\/02\/P-and-P-Transparent-Logo.png\",\"contentUrl\":\"https:\/\/maisonbo.l27powered.eu\/wp-content\/uploads\/2023\/02\/P-and-P-Transparent-Logo.png\",\"width\":300,\"height\":278},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/maisonbo.l27powered.eu\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/maisonbo.l27powered.eu\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/maisonbo.l27powered.eu\/#website\",\"url\":\"https:\/\/maisonbo.l27powered.eu\/\",\"name\":\"Paw and Property - Professional Pet Care | Basel, Switzerland\",\"description\":\"Modern, well-made &amp; practical pet products\",\"publisher\":{\"@id\":\"https:\/\/maisonbo.l27powered.eu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/maisonbo.l27powered.eu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/maisonbo.l27powered.eu\/#organization\",\"name\":\"Paw & Property\",\"url\":\"https:\/\/maisonbo.l27powered.eu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/maisonbo.l27powered.eu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/maisonbo.ch\/wp-content\/uploads\/2020\/11\/cropped-paw-property-circle-logo.png\",\"contentUrl\":\"https:\/\/maisonbo.ch\/wp-content\/uploads\/2020\/11\/cropped-paw-property-circle-logo.png\",\"width\":512,\"height\":512,\"caption\":\"Paw & Property\"},\"image\":{\"@id\":\"https:\/\/maisonbo.l27powered.eu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/pawandproperty\/\",\"https:\/\/www.linkedin.com\/company\/paw-property-klg\/\",\"https:\/\/www.youtube.com\/channel\/UChtARFIzwQADhjedP7wJTjA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->",
    "yoast_head_json": {
        "title": "FAQ - maisonBo",
        "description": "Find answers to frequently asked questions about our pet products and policies.",
        "robots": {
            "index": "index",
            "follow": "follow",
            "max-snippet": "max-snippet:-1",
            "max-image-preview": "max-image-preview:large",
            "max-video-preview": "max-video-preview:-1"
        },
        "canonical": "https:\/\/maisonbo.l27powered.eu\/en\/faq\/",
        "og_locale": "en_GB",
        "og_type": "article",
        "og_title": "FAQ - maisonBo",
        "og_description": "Find answers to frequently asked questions about our pet products and policies.",
        "og_url": "https:\/\/maisonbo.l27powered.eu\/en\/faq\/",
        "og_site_name": "maisonBo",
        "article_modified_time": "2024-10-13T19:52:38+00:00",
        "og_image": [
            {
                "width": 300,
                "height": 278,
                "url": "https:\/\/maisonbo.l27powered.eu\/wp-content\/uploads\/2023\/02\/P-and-P-Transparent-Logo.png",
                "type": "image\/png"
            }
        ],
        "twitter_card": "summary_large_image",
        "twitter_misc": {
            "Estimated reading time": "3 minutes"
        },
        "schema": {
            "@context": "https:\/\/schema.org",
            "@graph": [
                {
                    "@type": "WebPage",
                    "@id": "https:\/\/maisonbo.l27powered.eu\/faq\/",
                    "url": "https:\/\/maisonbo.l27powered.eu\/faq\/",
                    "name": "FAQ - maisonBo",
                    "isPartOf": {
                        "@id": "https:\/\/maisonbo.l27powered.eu\/#website"
                    },
                    "primaryImageOfPage": {
                        "@id": "https:\/\/maisonbo.l27powered.eu\/faq\/#primaryimage"
                    },
                    "image": {
                        "@id": "https:\/\/maisonbo.l27powered.eu\/faq\/#primaryimage"
                    },
                    "thumbnailUrl": "https:\/\/maisonbo.l27powered.eu\/wp-content\/uploads\/2023\/02\/P-and-P-Transparent-Logo.png",
                    "datePublished": "2024-07-22T15:02:08+00:00",
                    "dateModified": "2024-10-13T19:52:38+00:00",
                    "description": "Find answers to frequently asked questions about our pet products and policies.",
                    "breadcrumb": {
                        "@id": "https:\/\/maisonbo.l27powered.eu\/faq\/#breadcrumb"
                    },
                    "inLanguage": "en-GB",
                    "potentialAction": [
                        {
                            "@type": "ReadAction",
                            "target": [
                                "https:\/\/maisonbo.l27powered.eu\/faq\/"
                            ]
                        }
                    ]
                },
                {
                    "@type": "ImageObject",
                    "inLanguage": "en-GB",
                    "@id": "https:\/\/maisonbo.l27powered.eu\/faq\/#primaryimage",
                    "url": "https:\/\/maisonbo.l27powered.eu\/wp-content\/uploads\/2023\/02\/P-and-P-Transparent-Logo.png",
                    "contentUrl": "https:\/\/maisonbo.l27powered.eu\/wp-content\/uploads\/2023\/02\/P-and-P-Transparent-Logo.png",
                    "width": 300,
                    "height": 278
                },
                {
                    "@type": "BreadcrumbList",
                    "@id": "https:\/\/maisonbo.l27powered.eu\/faq\/#breadcrumb",
                    "itemListElement": [
                        {
                            "@type": "ListItem",
                            "position": 1,
                            "name": "Home",
                            "item": "https:\/\/maisonbo.l27powered.eu\/de\/"
                        },
                        {
                            "@type": "ListItem",
                            "position": 2,
                            "name": "FAQ"
                        }
                    ]
                },
                {
                    "@type": "WebSite",
                    "@id": "https:\/\/maisonbo.l27powered.eu\/#website",
                    "url": "https:\/\/maisonbo.l27powered.eu\/",
                    "name": "Paw and Property - Professional Pet Care | Basel, Switzerland",
                    "description": "Modern, well-made &amp; practical pet products",
                    "publisher": {
                        "@id": "https:\/\/maisonbo.l27powered.eu\/#organization"
                    },
                    "potentialAction": [
                        {
                            "@type": "SearchAction",
                            "target": {
                                "@type": "EntryPoint",
                                "urlTemplate": "https:\/\/maisonbo.l27powered.eu\/?s={search_term_string}"
                            },
                            "query-input": {
                                "@type": "PropertyValueSpecification",
                                "valueRequired": true,
                                "valueName": "search_term_string"
                            }
                        }
                    ],
                    "inLanguage": "en-GB"
                },
                {
                    "@type": "Organization",
                    "@id": "https:\/\/maisonbo.l27powered.eu\/#organization",
                    "name": "Paw & Property",
                    "url": "https:\/\/maisonbo.l27powered.eu\/",
                    "logo": {
                        "@type": "ImageObject",
                        "inLanguage": "en-GB",
                        "@id": "https:\/\/maisonbo.l27powered.eu\/#\/schema\/logo\/image\/",
                        "url": "https:\/\/maisonbo.ch\/wp-content\/uploads\/2020\/11\/cropped-paw-property-circle-logo.png",
                        "contentUrl": "https:\/\/maisonbo.ch\/wp-content\/uploads\/2020\/11\/cropped-paw-property-circle-logo.png",
                        "width": 512,
                        "height": 512,
                        "caption": "Paw & Property"
                    },
                    "image": {
                        "@id": "https:\/\/maisonbo.l27powered.eu\/#\/schema\/logo\/image\/"
                    },
                    "sameAs": [
                        "https:\/\/www.instagram.com\/pawandproperty\/",
                        "https:\/\/www.linkedin.com\/company\/paw-property-klg\/",
                        "https:\/\/www.youtube.com\/channel\/UChtARFIzwQADhjedP7wJTjA"
                    ]
                }
            ]
        }
    },
    "_links": {
        "self": [
            {
                "href": "https:\/\/maisonbo.l27powered.eu\/en\/wp-json\/wp\/v2\/pages\/257318",
                "targetHints": {
                    "allow": [
                        "GET"
                    ]
                }
            }
        ],
        "collection": [
            {
                "href": "https:\/\/maisonbo.l27powered.eu\/en\/wp-json\/wp\/v2\/pages"
            }
        ],
        "about": [
            {
                "href": "https:\/\/maisonbo.l27powered.eu\/en\/wp-json\/wp\/v2\/types\/page"
            }
        ],
        "author": [
            {
                "embeddable": true,
                "href": "https:\/\/maisonbo.l27powered.eu\/en\/wp-json\/wp\/v2\/users\/7"
            }
        ],
        "replies": [
            {
                "embeddable": true,
                "href": "https:\/\/maisonbo.l27powered.eu\/en\/wp-json\/wp\/v2\/comments?post=257318"
            }
        ],
        "version-history": [
            {
                "count": 94,
                "href": "https:\/\/maisonbo.l27powered.eu\/en\/wp-json\/wp\/v2\/pages\/257318\/revisions"
            }
        ],
        "predecessor-version": [
            {
                "id": 258891,
                "href": "https:\/\/maisonbo.l27powered.eu\/en\/wp-json\/wp\/v2\/pages\/257318\/revisions\/258891"
            }
        ],
        "wp:featuredmedia": [
            {
                "embeddable": true,
                "href": "https:\/\/maisonbo.l27powered.eu\/en\/wp-json\/wp\/v2\/media\/253665"
            }
        ],
        "wp:attachment": [
            {
                "href": "https:\/\/maisonbo.l27powered.eu\/en\/wp-json\/wp\/v2\/media?parent=257318"
            }
        ],
        "curies": [
            {
                "name": "wp",
                "href": "https:\/\/api.w.org\/{rel}",
                "templated": true
            }
        ]
    }
}