FAQ

You can easily reach us via the contact form.

Simply contact the maisonBo service team either in writing by e-mail (shop@maisonbo.ch) or via the contact form.

You can order all our products directly in our webshop. Alternatively, you can place an order in writing. Simply contact the maisonBo service team either in writing by e-mail (shop@maisonbo.ch) or via the contact form.

Product-specific care instructions can be found on each product page under “Care”. If you have any questions, you can contact us at any time using the contact form.

Detailed information on the payment options offered can be found here.

Detailed information on shipping options and delivery times can be found here.

If your order has not yet been dispatched, we can make changes. Please contact the maisonBo service team either in writing by e-mail (shop@maisonbo.ch) or via the contact form.

If your order does not arrive within the delivery times stated on the Shipping page, please contact the maisonBo Service Team – either in writing by e-mail (shop@maisonbo.ch) or via the contact form.

You can view the current status of your order at any time either via the link in your order confirmation or dispatch confirmation. You are also welcome to contact the maisonBo service team either in writing by e-mail (shop@maisonbo.ch) or via the contact form.

Please report any transport damage immediately so that we can clarify this with the transport service provider. Please send us a description of the damage and photos of the damage, the damaged box and the shipping label to shop@maisonbo.ch.

Please send us an e-mail stating your order or invoice number with a description of the complaint and the item number of the product to the maisonBo service team at shop@maisonbo.ch. We will then get in touch with you immediately.